Kiama Council’s Blue Haven Illawarra, under its new Chief Operating Officer Kerrin Hunter, has been reviewing practices and procedures and working with staff to identify areas for improvement, as well as hearing feedback from residents and their families in recent Listening Post sessions.
As part of this review, Ms Hunter has been looking into the Blue Haven Club additional services program, which was launched in 2019.
“We have identified that while the Blue Haven Club program is extensive and provides for improved amenities and services for our residents, some of the program’s services may not be currently available,” said Ms Hunter.
In the interests of best practice, Blue Haven will be conducting a thorough review of this offering and may potentially change the product to offer better value for our residents.
While this review is conducted, we have suspended all fees for Blue Haven Club from being charged to residents. We have informed all Blue Haven residents and their families of this change.
“We very much look forward to creating an improved offering that better meets the needs of and provides continued value for money to all residents,” said Ms Hunter.
Any residents or families who wish to discuss this or any other matter further or in more detail, please get in touch: firstname.lastname@example.org.
20th Dec 2021