Blue Haven Illawarra | In Home Care Services
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Blue Haven In Home Support

We’re here to make your day-to-day life easier

In Home Support

How do I get started?

1. Get Aged Care Assessment
2. Assessor will give you a list of all providers
3. Choose Blue Haven as your provider
4. Discuss your needs with one of our service facilitators
5. Begin your service


Well done! You’ve now been assessed by My Aged Care. Let’s get started on your Home Care service enquiry. P: (02) 4203 4055

Get in touch today


“All Blue Haven staff who attended my father were wonderful. Even though they are very busy, they were always willing to have a chat with him. He was very fond of the staff and looked forward to them coming into his home. I can’t speak highly enough of all staff and co-ordinators at Blue Haven” – carer/client

  • Personal Care
  • Meal Support
  • Shopping
  • Domestic/Laundry
  • Gardening/Lawns
  • Transport
  • Respite
  • Social Support/outings
  • Companionship
  • Community Involvement
  • Home Modifications
  • Medication Support
  • Medical and Clinical Care
  • Pet Therapy



View our Types of Funding

Home Care Packages

Choose the support you require

Help at Home

This includes nursing and other allied health support such as physiotherapy, and hearing and vision services. If you are not sure what package is available to you, use our Home Care Assistant to help you choose.

Home Care Assistant

Getting Out and About

Being connected to family, friends and the community is essential. We help maintain this engagement by offering social outings, bus trips, visits and more. If you are not sure what package is available to you, use our Home Care Assistant to help you choose.

Home Care Assistant

Medical and Clinical

From general household maintenance to personal care or simply a friendly social visit, our professional team will ensure you are able to stay living at home for longer. If you are not sure what package is available to you, use our Home Care Assistant to help you choose.

Home Care Assistant

Respite Care at Home

Looking after a loved one can be demanding, which is why we offer one-on-one respite to give a carer time to themselves, via a volunteer or paid worker. If you are not sure what package is available to you, use our Home Care Assistant to help you choose.

Home Care Assistant

We offer two service types – you may be eligible for Government funding

Not sure what’s right for you? Call My Aged Care for an eligibility assessment and find the right assistance for you.

call 1800 200 422


    For long-term help, Blue Haven can provide you with a Home Care Package which is tailored to meet your needs and allows you to stay in your own home as long as possible. There are FOUR levels of funding available.

    More Information arrow_forward

    Designed for those looking for short-term/casual help or basic assistance around the home, the Commonwealth Home Support Program (CHSP) lets you access support when you need it. Blue Haven can help you decide what services you’d like.

    More Information arrow_forward

Frequently Asked Questions

What type of aged care supports are available? keyboard_arrow_up

We focus on supporting different areas of need that an individual may have due to a limitation in their ability to undertake tasks of daily living. We can assist with house cleaning, home and yard maintenance, personal care, social interaction and community access, carer support, shopping, and transport requirements.

How do I apply for in home support? keyboard_arrow_up

Please call (02) 4203 4055 to talk to a member of our team.  Eligibility for services is based on an assessment of individual circumstances against funding guidelines via My Aged Care.

Where can I get further information about in home support aged services? keyboard_arrow_up

For further information visit the My Aged Care website at or phone 1800 200 422.

Who is eligible for in home support? keyboard_arrow_up

To be eligible to receive a service a person must be elderly, a person living with a disability 65 years and younger, a carer of these groups of people, or be transport disadvantaged. 

How much will in home support cost? keyboard_arrow_up

A contribution is requested for services. No one will be refused service due to an inability to pay. As fees vary depending on assistance, Blue Haven service facilitators can be contacted to discuss on (02)4203 4055.

How do I pay for service? keyboard_arrow_up

You will be sent a monthly account that can be paid in person at Kiama Municipal Council’s Administration Building in Manning Street Kiama, over the phone with credit card, or by mail by cheque or Money Order made payable to Kiama Municipal Council. BPAY is also available.

Are in home support workers covered by insurance? keyboard_arrow_up

All Blue Haven In Home Support team members are required to have a police check, workers compensation and public liability insurance. All contractors used are managed by Kiama Council who ensures they provide independent assurance that the contactors that are engaged are legally compliant to provide the required services.

What kinds of disability care supports are available? keyboard_arrow_up

We focus on supporting different areas of need that an individual may have to assist in undertaking tasks of daily living. We can provide assistance with house cleaning, home and yard maintenance, personal care, social interaction and community access, carer support, shopping, transport and case management. We are an NDIS (National Disability Insurance Scheme) provider for younger people (under 65years) with a disability and their carers.

What is a Home Care Package? keyboard_arrow_up

If you want to stay in your own home as you get older, but need some help with things such as cleaning and preparing meals, transport so that you can go shopping or attend appointments, personal care or assistance with monitoring medication a Home Care Package may be for you.

Home Care Packages provide coordinated services tailored to meet your specific care needs. A Home Care Package provides services that can help you to stay at home for as long as possible, and give you choice and flexibility in the way that care and support is provided to you.

How do I access a Home Care Package? keyboard_arrow_up

The Aged Care Assessment Team (ACAT) will approve you for a Home Care Package. After you have been approved for a Home Care Package you can call Blue Haven on 4203 4055. Blue Haven Care will then help you plan your package based on your specific needs. You can contact ACAT directly:

My Aged Care Information line 1800 200 422 or visit

What area do I have to live in to receive a Home Care Package from Blue Haven? keyboard_arrow_up

Blue Haven provides Home Care Packages to people living in the Wollongong, Shellharbour, Shoalhaven and Kiama Local Government Areas.

What fees do I have to pay? keyboard_arrow_up

The Australian Government pays for most of the aged care services delivered in Australia. However, people with higher incomes may be asked to contribute towards the cost of their Home Care Package. This is in addition to a basic fee.

There are two types of fees that you can expect to pay: A basic daily fee, and an income-tested care fee.
Please call us on (02) 4203 4055 for more information.

How will I manage my service budget? keyboard_arrow_up

Blue Haven service facilitators will work with you in developing a service plan that meets your needs and help you to manage these services/care within your individual budget comprising your Government subsidy and any fees you are paying.

Blue Haven then manages your budget with a Home Care Agreement and you are sent monthly accounts summarising your fees and remaining budget.

What types of services are provided under a Home Care Package? keyboard_arrow_up

The types of services provided under a Home Care Package will depend on your needs. Your home care provider coordinates care and services to support you at home.

Blue Haven offer an extensive range of services, including but not limited to:

  • Personal services – such as help with showering or bathing, dressing and mobility.
  • Support services – such as help with washing and ironing, house cleaning, gardening, basic home maintenance, home modifications related to your care needs, and transport to help you do shopping, visit your doctor or attend social activities.
  • Clinical care – such as nursing and visits at home from our registered nurse, and other health support including physiotherapy (exercise, mobility, strength and balance), services of a dietitian (nutrition assessment, food and nutrition advice, dietary changes) and hearing and vision services.

How do I know if a Home Care Package is right for me? keyboard_arrow_up

Ask yourself these questions:

  • are you an older person who needs some help to stay in your own home?
  • are you struggling with some aspects of living at home, but you’re still able to manage most of the time?
  • if you don’t get some help at home, do you think you may have to go into an aged care facility before you’re ready?
  • are you a younger person with a disability, dementia or other special care needs that are not met through specialist services?

If you answer ‘yes’ to any of these questions, then you may find a Home Care Package will help you.

Who is a carer? keyboard_arrow_up

A carer is someone who provides unpaid personal care, assistance and support to people of all ages who have a disability, medical condition, mental illness, terminal illness, an alcohol or drug issue, or who are frail.

Carers can be young children, parents, grandparents, uncles, aunts, siblings, friends and neighbours. They come from every ethnicity and every region of the country. They provide an irreplaceable service to those they care for, to the community and to society as a whole.

Carers may or may not:

  • live with the person they care for
  • be the main source of care and support
  • provide care every day
  • receive the carer payment or carer allowance.

What do carers do? keyboard_arrow_up

Every caring situation is different. Most carers would agree that at times caring is physically and emotionally demanding, and at other times it is enjoyable and rewarding. Primary carers often provide 24-hour care and support to someone with high-care needs. They also assist with normal daily activities such as meal preparation, feeding, bathing and toileting, dressing, administering medications and supervising health care.

Non-primary carers provide extra care and support to people who are quite independent but still require some assistance. Carers help with errands, shopping, banking, housework, transport to and from appointments and social activities. In most caring situations, they are responsible for the person’s safety, health and wellbeing, while at the same time, provide comfort, reassurance and encouragement.

Blue Haven offer carer respite services, contact us for more information.

What is respite care? keyboard_arrow_up

Respite is a form of support for carers. It gives you the opportunity to attend to everyday activities and have a break from your caring role. Respite care may be given informally by friends, family or neighbours, or by formal respite services.

What types of respite services are available? keyboard_arrow_up

There are a few types of respite services available. Have a look at the types below to see which one may suit your needs and situation:

  • In home respite: available during the day and usually involves a person working as a carer who comes to your home (or the home of the person you care for) so that you can go out for a few hours, or they may take the person you care for on an outing.
  • Out of home based respite care: usually takes place at a community centre or club. It offers personalised structured activities, group activities or small group outings that give the person you care for a chance to talk with other people.

  • Community access respite: provides activities to give the person you care for a social experience to encourage a sense of independence and social interaction, and provides you with a break. This may be provided to the individual person or as part of a group setting.

Contact Us

Get in touch, submit an enquiry or give us feedback.

Contact Us phone (02) 4203 4055

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Write and send your enquiry on the form provided. Alternatively you can call or email us.